1. Introduction
Welcome to IronZo, a professional laundry and steam-ironing service platform operating in India. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our mobile application or services.
2. Information We Collect
Personal Information: Name, mobile number (+91 8122825009), email address (ironzoservicemail@gmail.com), and address details provided during registration or order creation.
Order Details: Pickup and delivery addresses, service type, garment details, and order history.
Payment Information: Payment mode, transaction details (securely processed by trusted third-party payment gateways). We do not store card or UPI details.
Device & App Data: Device type, app version, location permissions (only if you allow), and usage analytics for improving service.
3. How We Use Your Information
To schedule pickups and deliver your clothes safely and on time.
To manage orders, invoices, and customer communication.
To support secure payments and send payment confirmations.
To improve app performance, service quality, and user experience.
To send promotional notifications or offers (only if you opt-in).
4. Data Protection
We use industry-standard security systems to safeguard your data and prevent unauthorized access, alteration, or misuse. Sensitive payment information is processed through encrypted payment gateways.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to anyone. We may share necessary information with:
Delivery partners for pickup and drop service.
Payment processors to complete secure transactions.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Update or correct your personal details.
Request deletion of your data (subject to legal or operational limits).
Withdraw consent for marketing messages.
To exercise these rights, you can contact us anytime at: ironzoservicemail@gmail.com
7. Delete Account
You may request to delete your IronZo account at any time. Once your account is deleted, all personal data associated with your profile will be permanently removed from our system, except for information that must be retained for:
Legal compliance
Tax or financial record requirements
Fraud prevention and security purposes
Account Deletion:
Send an email to: ironzoservicemail@gmail.com
Include your registered mobile number and request for account deletion.
Your request will be processed within 48 to 72 hours.
Once deleted, your account cannot be restored and you will need to create a new account to use IronZo services again.