This Privacy Policy outlines the RTQ approach to Data Protection and Privacy to fulfill its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.
In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.
We are committed to treating data privacy seriously. You must know exactly what we do with your Personal Data.
Throughout this document, “we”, “us”, “our”, “ours” refer to the RTQ App. Wherever we have said ‘you’ or ‘your’, this means YOU
WHO WE ARE
RTQ is an e-retail app that sales organic products, engaged in the business of facilitating selling, marketing, and retailing (“Business”) through mobile applications (“App”), and/or its affiliates (App collectively referred to as “Platform”) or offline stores/events to conduct its Business.
ROLES WE PLAY
We play the role of a Data Controller when we collect and process Personal Data about you. We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller
OUR COMMITMENT
We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations
PERSONAL INFORMATION GATHERED BY THE RTQ APP.
The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with the RTQ App, and generally maintain your accounts with us. We also use this information to customize your experience.
INFORMATION YOU GIVE US:
We receive and store any information you provide while using the RTQ App or give us in any other way. You can choose not to provide certain information, but then you might not be able to use the RTQ App. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you
INFORMATION WE COLLECT from YOU:
We receive and store certain types of information whenever you interact with us. For example, we use "cookies," and we obtain certain types of information when your browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and provide you with location-based services, such as advertising, search results, and other personalized content.
INFORMATION FROM OTHER SOURCES:
We might receive information about you from other sources, such as updated delivery and address information from our delivery boy app carriers, which we use to correct our records and deliver your next purchase more easily.
CATEGORIES OF PERSONAL DATA
Categories of Personal Data collected and processed by us are as follows;
Demographic & Identity data
· Contact details such as name, email address, contact number, shipping address, country, date of birth, profile picture.
· Open data and public records such as information about YOU that is openly available on the internet
· Details such as Transaction amount, Bank Name, Card Type, Card number.
Online Identifiers and other Technical Data
· Technical details such as device information, location, and network carrier when you use our mobile applications
· Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages, and calls
CONSENT
By using the application and/ or by providing your information, you consent to the collection and use of the information you disclose under this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
PURPOSES OF GATHERING YOUR DATA
We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:
PURCHASE AND DELIVERY OF PRODUCTS AND SERVICES
We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
PROVIDE AND TROUBLESHOOT
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the RTQ App services.
RECOMMENDATIONS AND PERSONALIZATION
We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences and personalize your shopping experience.
COMMUNICATE WITH YOU
We use your personal information to communicate with you with the RTQ via different channels (e.g., by phone, e-mail, SMS).
LAWFUL BASES OF PROCESSING YOUR DATA
We are permitted to process your Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:
· You have explicitly agreed to us processing your Data for a specific reason
· The processing is necessary to perform the agreement we have with you or to take steps to agree with you
· The processing is necessary to comply with our Legal Obligations
· The processing is necessary for a legitimate interest (“Legitimate Interest”) pursued by us.
· to provide services to you
· to evaluate, develop or improve our products and services
Where the processing is based on your consent, you have a right to withdraw your consent at any time. You may withdraw consent by contacting us. Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement, your withdrawal request will be processed.
COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES
Mobile Apps use requisite permissions and SDKs. These are used to make Apps work, or work more efficiently, as well as to provide information to the owners of the App.
We use cookies, permissions for mobile applications that are used to collect and process data about you so we can provide you with a better online experience as well as improve our services.
We might also disclose your Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services.
Reasons for disclosing your Data to other parties:
We may disclose your Data to others where it is lawful to do so including where we or they:
· need to provide you with products or services
· where you have initiated a payment
· have a legal obligation to do so, e.g. to assist with detecting and preventing fraud,
· have a requirement in connection with regulatory reporting, litigation, or asserting or defending legal rights and interests
· have a legitimate business reason for doing so
· want to send you information and promotional material regarding our products and services,
· have asked you for your consent to share it, and you’ve agreed
· Improve your online experience by using our product.
To whom your Personal Data may be disclosed:
We may disclose your Data for the above purposes to other parties including:
· Other group companies and any subcontractors, agents, or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors, and officers)
· Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors, and any party appointed or requested by our regulators to carry out investigations or audits of our activities
· Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Data as per the applicable law, courts, judicial and quasi-judicial authorities, and tribunals, arbitrators, and arbitration tribunals
· Overseas regulators
·Anybody else that we’ve been instructed to share your Data with by you
DATA SECURITY
We are committed to protecting your data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Data from unauthorized access, alteration, transmission, and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your data in line with our policies.
RETENTION AND DISPOSAL OF DATA
We keep the Personal Data we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Data for those purposes and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Data that is no longer needed.
CHILDREN’S PRIVACY
Our application is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates /affiliates do not knowingly collect information from minors.
YOUR RIGHTS AS A CUSTOMER
We understand that when you interact with the RTQ, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your data, correct any errors among others.
CONTACT US
For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us through riyathirstquenchers@gmail.com
NOTIFICATION OF CHANGES
We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.